Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the relationship between SaaS Hero LLC (“SaaS Hero,” “we,” “our,” or “us”) and its clients (“Client,” “you,” or “your”) in connection with digital marketing, advertising, analytics, and automation services. By engaging SaaS Hero, you agree to be bound by these Terms, along with any applicable proposals, statements of work (SOWs), or service agreements.

2. Scope of Services

SaaS Hero provides marketing services including, but not limited to:

Google Ads, Meta Ads, LinkedIn Ads, and Microsoft Ads management
Conversion tracking and analytics implementation
Creative development, reporting, and campaign optimization
CRM and automation integrations (e.g., HubSpot, GA4, Looker Studio)

Each engagement’s deliverables, fees, and timelines are defined in the corresponding agreement or proposal.

3. Client Responsibilities

Clients agree to:

Provide timely access to required accounts, assets, and data.
Maintain administrative ownership of their ad accounts.
Review and approve deliverables within reasonable timeframes.
Refrain from unauthorized edits that may disrupt campaign performance.

Failure to cooperate may delay results and limit SaaS Hero’s ability to fulfill obligations.

4. Data Ownership & Confidentiality

All advertising and analytics accounts (Google Ads, Meta Ads, LinkedIn Ads, HubSpot, etc.) remain the sole property of the Client. SaaS Hero will not restrict Client access or ownership under any circumstance.

SaaS Hero may access client data solely for the purpose of fulfilling its contracted services. All employees, contractors, and vendors are bound by signed Non-Disclosure Agreements (NDAs) to maintain confidentiality

Sensitive data is stored exclusively in encrypted, access-controlled systems (Google Workspace, HubSpot, ClickUp) and transmitted only over secure channels (HTTPS, SFTP, OAuth)

5. Security & Data Protection

SaaS Hero maintains a comprehensive Security & Continuity Policy Suite that includes:

System & Network Security Policy: Defines authentication, encryption, and MFA controls across all systems

Appendix G System & Network Sec…

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Incident Response Policy: Outlines procedures for identification, containment, and notification of any data breach within 48 hours of confirmation

Appendix C Incident Response Po…

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Remote Work & Physical Security Policies: Ensure that company and client data remain secure in both office and remote environments

Appendix D Physical Security Po…

Appendix E Remote Work Policy

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Backup & Retention Policy: All data is stored and versioned in encrypted cloud systems (Google Workspace Enterprise) and retained for 12 months after contract termination unless otherwise agreed

6. Business Continuity & Disaster Recovery

In the event of a service disruption, SaaS Hero will strive to restore essential operations—including campaign management and reporting—within 48 hours

Preventive measures include:

Multi-admin redundancy across ad and reporting platforms.
Cloud-based infrastructure with version history and redundancy.
Vendor partnerships with enterprise-level uptime guarantees (> 99.9%).

Clients will be notified promptly of any event materially affecting their data or service delivery.

7. Change Management

All campaign and system changes follow SaaS Hero’s documented Change Management Policy to ensure consistent review, approval, and testing before implementation

Clients are informed in writing of any material changes that may impact campaign continuity or reporting.

8. Intellectual Property

Upon full payment, Clients retain ownership of all creative assets, copy, and data generated under the engagement.

SaaS Hero retains the right to:

Reuse anonymized performance data for internal benchmarking or case studies.
Retain internal process documentation, automation scripts, and software integrations developed for operational use.

All SaaS Hero-developed intellectual property, templates, or proprietary tools remain the property of SaaS Hero unless otherwise agreed in writing.

9. Payment Terms

Payment terms are defined in each signed proposal or SOW. Unless otherwise specified:

Invoices are due upon receipt.
Late payments may incur a 1.5% monthly finance charge or the maximum allowed by law.
SaaS Hero reserves the right to suspend services for overdue accounts.

All fees are non-refundable once work has commenced, unless terminated under Section 10.

10. Termination

Either party may terminate an engagement with 30 days written notice.

Upon termination:

SaaS Hero will deliver all final reports, active campaigns, and data exports.
Client data will remain accessible for 12 months post-termination before deletion per our Backup Policy

Appendix H Backup Policy
Any outstanding invoices become immediately payable.

Termination for breach (e.g., non-payment, data misuse, or confidentiality violation) may occur immediately upon written notice.

11. Limitation of Liability

To the fullest extent permitted by law, SaaS Hero’s liability for any claim arising out of this agreement shall not exceed the total fees paid by the Client in the three (3) months preceding the event.

SaaS Hero is not liable for:

Indirect, consequential, or special damages;
Platform downtime, ad platform policy changes, or third-party outages;
Client delays, misconfigurations, or unauthorized modifications.

12. Indemnification

Each party agrees to indemnify and hold harmless the other, its officers, and employees from any claims, damages, or losses resulting from their own negligence, breach, or misconduct.

13. Force Majeure

Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including acts of nature, network outages, government actions, or widespread platform failures.

14. Governing Law

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in New Hanover County, NC.

15. Policy Review & Updates

SaaS Hero reviews these Terms and related Security Policies annually to maintain compliance with client, platform, and legal standards

Updates will be posted on saashero.net/terms and communicated to clients as applicable.

16. Contact

For any questions or compliance inquiries, please contact:
AHNJ LLC dba SaaS Hero
hi@saashero.net
https://saashero.net

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